311 data
Requested By: hswerdfe
Tagged:
311 data accountability
Open data is half about easy/new service delivery for the city and half about accountability. I suggest that all the city 311 calls which I am sure are probably in some Remedy database some-place be put online.
That's the first step, to accountability and that is my suggestion.
Some legal issue may exist around identifying the caller by phone number but I am sure the personally identifiable information could be stripped out.
Votes in favour: 100%
Degree of contention:
Very Low
There are 3 comments:
posted May 18, 2010
Certainly all personally identifiable information would have to be removed. This might not be as simple as removing certain fields, because some descriptions might contain information that would be sensitive or allow for the identification of individuals. For example, a by-law complaint about a specific recurring issue might contain descriptive details that would identify the person who submitted the complaint.
311 data is very extensive, and would be a good data set to look at in further detail. We will look into this.
posted May 21, 2010
Just a thought but I heard a rumor http://www.ottawacitizen.com/technology/Website+seen+part+service/3054303/story.html
that the 311 system was being overhauled and would include a website for public tracking of issues.
would that not be a good time to coordinate with them. If you really want to do the open data thing, this new website would feed off only publicly available data, and API's
posted Oct 6, 2010
You're partly correct. Their is an initiative to roll out a crm portal to allow residents to track various things such as complaints about infrastructure, bylaw, etc...
Its a rather large undertaking and the internal turf wars will begin shortly
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